About the role
Join the campus IT Helpdesk team and serve as a first point of contact for students, faculty, and staff needing technology support. You'll troubleshoot hardware, software, and Wi-Fi/network issues, walk users through account access and password resets, log and track support tickets, and escalate more complex problems to full-time IT staff. You'll also help set up and maintain technology in classrooms, labs, and common areas. This position offers hands-on experience in customer service and technical support in a friendly, low-pressure campus environment.
Requirements
Must be a currently enrolled Ave Maria University student in good academic standing. Basic familiarity with Windows and/or Mac computers, along with a genuine interest in technology and problem-solving. Clear, friendly communication skills and patience when assisting users of all technical skill levels. Dependable attendance and ability to commit to assigned weekly shifts throughout the term. No prior IT experience required; helpdesk training will be provided, though a background in tech support or customer service is a plus.